ShippingReturns

USPS 3-day Priority Mail is our standard method of shipping. If you require that an order be shipped by a different carrier or, different method (i.e. overnight), please call before you place your order so that we can advise you of additional charges.

Orders for stock, and non-personalized items will ship by the 2nd business day after your order is placed. Most orders for personalized, and custom items will ship by the 4th business day after your order is placed.

For stock and non-personalized items, your account will be charged when your order is shipped. For personalized and custom items, your account will be charged when your order is processed.

You will receive an e-mail alert when we receive and begin to process your order, and another when your order ships that will include tracking information.

Returns for stock and non-personalized items will be accepted with an RMA number only. You can obtain this number by phone or e-mail. Items presented for return must be in their original packaging, and condition. Please state your reason for return in your e-mail.

Personalized and custom items are not returnable. While we strive to insure high quality of our items, your satisfaction is of great importance to us. If you feel there is a quality issue with your personalized or custom item, please call our customer service department at 925/895-0210 to discuss receiving a replacement item.

You will be required to read and accept these terms during checkout.

Privacy Policy -- Bessie & Me Designs is committed to protecting your privacy. The information we collect from you is used only for the purposes of processing, delivering, and otherwise completing your order. We do not sell, rent, lease, or give our customer lists or information to any third party.